What currency are the prices do I see on the site?
All prices are in USD.
I just placed an order, when will it ship?
Remember we encourage local pickup if you can. Else we can ship too.
We try to ship items within 2 days sometime it could take 3-4 days.
Depending on the method of shipment you could receive your orders anywhere between 2 day to 15 business days.
We support overnight shipping as well. Please contact us before choosing this option.
Depending on the shipping method a tracking number can be generated to track. Sometimes a certified method with insurance may be required for certain products. Feel free to ask us if you have questions.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged.
We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned package.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already shipped please use our return process to get the refund.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.
How long does shipping take?
Shipping times is totally depending on what you pick. We do support overnight shipping as well with FedEx or UPS. Please ask us about this option before placing the order.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.